IT Service Desk Officer

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London, we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as an IT Service Desk Officer!

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus, constantly evolving with exciting plans for 2024 and beyond! We have just launched a pilot for a four-day working week and later this year we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

You will be joining a dedicated, and enthusiastic IT team, deeply committed to providing unparalleled IT support to our faculty and the vibrant student community. Joining us means becoming part of a professional, supportive, energetic team where your contributions will directly impact the educational journey of our university community.

As an IT Service Desk Support Officer, you will deliver a professional and customer focused front-line service to all technology users who are on site or working and studying remotely, enabling them to make effective use of the provided technologies in support of their work and study. An important part of your role will be to effectively use the Service Desk system to record, update and monitor any requests and incidents and to communicate with your customers. You will be an integral part of the team working together to provide us with excellent IT service, while getting exposure to a wider spectrum of our IT provision.

To excel in this role, you will need previous experience of working in a busy IT support role and first-class customer service skills. It is essential that you are methodical and accurate and can demonstrate practical troubleshooting skills. You will also need to have excellent communication skills, be truly passionate about delivery of an exceptional and professional customer service, as well as enjoy working in a diverse and demanding environment.

As our community of staff and students continues to grow, this role offers an engaging and fulfilling opportunity to make a positive impact on our students’ experience and outcomes.

In return, we offer you:

• The opportunity to join a pilot of a pioneering 4-day-week.
• Generous annual leave and closure days on top of Bank Holidays.
• Season Ticket Loan.
• Access to MyLifestyle benefit platform with plentiful of discounts and offers.
• Cycle to Work and Electric Car Salary Sacrifice schemes.
• Enhanced maternity and paternity policies.
• Our commitment to training and development.
• Our location in Canary Wharf with easy access.

If you are ready to seize this exciting opportunity and want to learn more, please click 'Apply'. You will need to register on our e-recruitment platform and complete the application form.

Please note that to provide quality support to our students at all times, our professional staff work fully from the office.

If you would like to have an informal conversation about the role, please contact Michael Jaskiewicz, IT and Systems Manager via email at michael.jaskiewicz@sunderland.ac.uk.

Closing Date: Midnight 07 April 2024.

Interviews expected to be held: week commencing 15 April 2024.

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