Student Adviser

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

Please note that although this recruitment advert has been posted with the job title Student Adviser, the contractual job title for this role will be Student Guidance Officer.

An opportunity has arisen for someone passionate and enthusiastic about providing information and advice to join our busy Student Engagement team, supporting students and helping to remove any barriers they experience to their learning and success. This role provides an excellent opportunity for someone looking to start or progress a career in Higher Education and/or student services.

Your accountabilities and responsibilities include:

• Providing excellent customer service to our students.
• Recording all student contact accurately using our student database system.
• Responding to and resolving student enquiries on a wide range of matters via telephone or via UCEM’s enquiry management system.
• Liaising with other internal teams to source information for students and escalating where required.
• Ensuring student facing information, advice, and guidance is regularly updated.

Our main requirements:

• GCSE Maths and English Language Grade C or 4 or above.
• Experience in a student or customer facing role.
• IT skills, including in MS Office (particularly Teams, Outlook, Word, Excel, and PowerPoint).
• Strong verbal and written communication skills
• The ability to establish positive and effective working relationships.

UCEM’s Student Engagement team are members of AdviceUK and are part of the wider team who hold the Matrix accreditation for the delivery of high-quality information, advice and guidance.

At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details please visit the current vacancies page of the UCEM website.

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to recruitment@ucem.ac.uk (via the ‘Apply’ button above) by no later than Wednesday 17 April at noon.

EQUALITY, DIVERSITY, AND INCLUSION

Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

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