Course Enquiries Coordinator

Location: St Mary's Road

Interview Date: Thursday 02 May 2024

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2023.

We are the top University in the UK for Student Experience and for Teaching Quality in the Times and Sunday Times Complete University Guide 2024 and University of the Year for Social Inclusion in the Daily Mail University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.

*University status awarded in or after 1992

The Department 

This post sits within UWL’s Recruitment and Customer Relationships Team which is responsible for the University’s UK student recruitment and outreach activity and for supporting prospective students from initial enquiry through to enrolment. The Team is part of the Marketing, Recruitment and Communications Department which also includes the Communications and Events, Campaigns, Digital and Admissions Teams.  

The Role 

An exciting opportunity has arisen to join the team as our Course Enquiries Coordinator. The successful candidate will provide a professional information service to external and internal enquirers, including prospective undergraduate and postgraduate students. The post holder’s responsibilities will include assisting enquirers by providing information about the University and its wide range of courses, maintaining up-to-date information related to the University’s course portfolio, and ensuring that enquiries are accurately recorded on University systems.

The Person

We are looking for someone with previous experience of working in a customer service role, an excellent, professional phone manner and a commitment to providing a high level of customer service. You must be approachable, proactive and able to work well under pressure, with excellent written and verbal communication skills, outstanding attention to detail, and the ability to work flexibly and on your own initiative to problem solve.

How to Apply 

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0 

Please email hr.recruitment@uwl.ac.uk  if you need any assistance with the application process.

Interviews are expected to be held in the week commencing 29 April 2024. 

Additional Information 

Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl

UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. 

Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

This position does not meet the University criteria for Skilled Worker sponsorship.

The University of West London reserves the right to close the role prior to the closing date should a suitable applicant be found.

Further details:

• Job Description

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