Summer Conferencing and Operations Assistant

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

We are Residential Life; we oversee and manage the Halls of Residence at the University of East London. We manage 1,169 bedrooms for students, casual lettings and summer conferencing guests ensuring all residents have an enjoyable stay with us. We are the first point of contact for all residents and prospective residents. Residential Life comprises of several areas including Estates and summer conferencing operations. 

About the Job

Supporting Residential Life’s Summer Conferencing involves delivering a high quality of customer service, collaborating closely with internal and external partners, and swiftly addressing any issues that may arise. The role entails providing key operational assistance to the Residential Life Officer- Maintenance and Estates Innovation, particularly during high-demand periods such as turnarounds, and being first point of contact for summer conferencing guests and clients.

About You

You will have experience working in a customer focused role and ideally experience of supporting residential conferences or similar. 

You will be required to maintain the successful operation of the Halls and Residential Life Office all year.  

You should have experience using Microsoft Office and SharePoint (or equivalent).

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, and we’re always open to consider flexible working arrangements. We have a discretionary and non-contractual shared success bonus scheme with a value of up to £5,000 in the 23/24 academic year, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

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