Senior Manager, Policy and Controls

Terms: Fixed Term until 31 July 2025, Full Time

Closing Date: 28 April 2024 - 12:00 (noon)

Interview date: 14/15 May 2024 

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be approximately once or twice per week.

The role

The Student Fees team support students by ensuring those that wish to pay by tuition fee loan have loans in place before module start and any change of circumstances are processed to ensure the University receives the correct income arising from tuition fee loans. The team also handle applications from students for funding grants for module fees and study related costs.

The Senior Manager, Policy & Controls has specific responsibility for ensuring policies and procedures in respect of student loans, fees and financial support reflect current rules and regulations and that they are delivered through the operation accurately.

As part of the Student Fees Senior Management team, you will be responsible for;

• Leading and managing staff in Student Fees including coaching, training and development of direct reports.
• Ensuring that all changes to university policy and government regulations in respect of fees and funding for students are operationalised to ensure continuing compliance.
• Providing management and oversight of financial support schemes and reporting to internal and external bodies
• Ensuring complex queries, complaints and appeals are dealt with and responded to quickly and accurately across Student Recruitment & Fees
• Advising on policy implications in respect of fees and funding to a wide variety of internal and external stakeholders from operational staff through to the Pro-Vice Chancellors Office.

Skills and experience

• Experience working in a strategic or policy environment, with an ability to interpret and implement policy or procedure requirements.
• Experience of producing non-standard correspondence, policy documents, complex written procedures, and reports.
• Excellent communication and presentation skills, both oral and written.

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Harvey Wright at Resourcing Hub on 01908 655544 or Resourcing-Hub@open.ac.uk quoting the reference VRF 21592.

What you get in return 

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

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