Head of Accommodation Services

The University of Glasgow has been changing the world for more than 560 years, and today we are one of the world’s top 100 universities.  As one of the oldest universities in the UK, the University of Glasgow has a proud heritage of providing an inspiring place to learn and work.

Our people have always been at the forefront of our innovation, and our past achievements inspire our current world changers.

We are currently seeking a Head of Accommodation to lead the Accommodation Services function which is part of the Commercial Services directorate within University Services.

The Head of Accommodation is responsible for providing strategic leadership and direction of the Accommodation Service, and to lead a team responsible for delivering a professional and effective function to enhance the student experience via direct management of University of Glasgow (UofG) retained residences, and through relationship management with contracted partners and other nominated private providers for all University offered bedspaces.   

The post holder will be accountable for legislative compliance, focused on enhancing the University’s reputation and lead the development and delivery of Accommodation Services strategy, policy, and operational performance across the accommodation portfolio, with overall budget responsibility of approximately £40m.

Beyond the functional responsibility for Accommodation Services, you will be a key member of the senior leadership team within the Commercial Services directorate. Reporting to the Executive Director, Commercial Services, you will work alongside colleagues in catering & events, retail, printing and the University nursery. With your peers, you will have a chance to become involved in the more strategic aspects of leading the directorate workforce, inspiring our team through employee engagement, and fostering a spirit of collaborative cross-functional working.

You will possess strong and detailed knowledge of the student accommodation sector, demonstrate an understanding of the local and national marketplace, and have knowledge of topical issues relating to the student accommodation sector. You will hold recent experience as an industry professional in a similar or related role, within a complex organisation with high standards of customer service and quality.

You will have experience developing high performing teams and understanding service excellence.  You will have the people skills to effect change and contribute to senior level decision making within a highly performing university.

This post is full-time (35 hours per week, Monday- Friday) and open-ended (permanent)

Informal enquiries should be directed via email to Matthew Gilmour Matthew.Gilmour@glasgow.ac.uk

Closing Date: 23:45 on  Thursday 9^th May 2024

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community   here .

We endorse the principles of  Athena Swan and hold bronze, silver and gold awards across the University.

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