Accommodation & Allocations Coordinator

Fixed Term - Full Time

Contract Duration: 5.5 months

Contracted Hours per Week: 35

The Role and the Department

The Accommodation and Allocation Office’s purpose is to ensure that all Durham University students are allocated openly and fairly to a college for membership and to provide information, advice and support to students seeking accommodation either University managed or in the private sector.

Every Durham University student, full-time, part-time, undergraduate and postgraduate is allocated membership of a Durham college with many new full-time students also applying for or being guaranteed an offer of University accommodation. The Office provides information on student housing to the Division and links with offices across the Division and wider University to ensure the Division contributes effectively to the University's strategic aims.

You will work closely with and be responsible to the Accommodation and Allocation Manager. You will need to be highly organised, pro-active, and able to work independently. You will have a high level of administrative competence and will have experience of working in a pressurised environment, preferably within Higher Education.

You will be lead user of the new College Room Management System, updating information and running reports for a wider audience as well as producing management information as part of accommodation planning.

The role requires a high level of responsibility and initiative, and the ability to work with minimal supervision. In addition to your own workload, you will manage the workload of the Accommodation and Allocations Administrator.

You will be working with staff across the University and responsible for the training of relevant college staff in the use of the Room Management System. You will be dealing with confidential issues and documents requiring the highest levels of discretion and professionalism.

The role involves dealing with current and prospective students, and their parents, as well as Landlords and Purpose-Built Student Accommodation providers. You will use the Banner student record system extensively and knowledge of the University financial and procurement systems is required.

You will be involved with all aspects of the college admissions, college membership process and be responsible for dealing directly with staff and student accommodation queries.

What you are required to submit:

• A CV
• A covering letter
• A matrix table showing how you meet all of the criteria

Contact details

If you would like to have a chat or ask any questions about the role, Hayley Elvin would be happy to speak to you.

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