Student Support Manager

The Role and Department

Following a major review of our Student Support Services, Durham University has established Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented manager to support the delivery of our ambitious strategy for a world-leading student experience and to lead the delivery of academic student support across our departments. The hubs provide a key point of contact for students, offer advice and support to those students whose progress has faltered or who are experiencing difficulties and ensure all students receive timely and consistent advice to support their academic progress to ensure they have a successful learning and development experience. The Student Support Hubs work closely with student support staff within our colleges and our specialist student support services to ensure a package of support is put in place.

The post holder will be partnered to the Business School and manage a team of Student Support Officers, who work across our four academic departments within this Faculty. They will oversee the development of consistent student support processes and practices working in partnership with our undergraduate and postgraduate Learning and Teaching teams and academic staff in key student-facing roles, to proactively monitor and identify students who may need additional support. The post holder will also provide advice to staff and students on the University’s regulations, policies, and procedures, alongside wellbeing support processes and escalation routes.

The role has a clear career progression pathway within the University’s student support framework and includes role-specific training and development.

Further information about the role and the responsibilities is at the bottom of this job description.

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