Collegiate Accommodation Service Manager

Would you like the opportunity to take a leading role in improving the student experience?

Are you looking for a new challenge where you can be the driving force in shaping a new service to Oxford students?

If so, this is a unique opportunity, working for both the University and colleges, to take up the reins of a brand-new service.

You will be based in the central Estates Services, but working across the city with all colleges.

The service:

The Collegiate Accommodation Service Manager has been set up to support graduate students in finding accommodation in the University and across all the colleges. We are looking for the right person to grow the service over the next three years, with an eye on how it can further support the journey of Oxford students in relation to their accommodation.

About the role

Based in Estates Services but working across all colleges, The Collegiate Accommodation Service Manager will work with Accommodation Managers in colleges as well as the Graduate Accommodation Service in Estates to ensure that students are able to find accommodation that meets their needs when their own college is full. The manager will report to college and University committees on the performance of the service and propose ideas for growth and improvement.

What We Offer

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

• Great opportunity to start a new service and working across all the colleges
• Opportunity to make a difference within the student community, promoting great accommodation service
• Opportunity to work in some of the most historic buildings in Oxford and benefit from the facilities available.
• You will be part of a collaborative and forward-thinking team dedicated to excellence
• 30 days of annual leave (excluding public holidays)
• Hybrid working arrangements for a healthy work-life balance.
• Extensive personal and professional development opportunities
• Supportive childcare services for working parents and guardians
• Generous family leave for pregnancy, adoption, paternity, and shared parental leave
• Excellent contributory pension scheme for your financial future
• Salary sacrifice scheme for additional savings
• Subsidised sports centre membership to promote well-being
• Cycle loan scheme to encourage sustainable commuting
• Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs, fostering an inclusive atmosphere.

About you:

Do you have a thorough understanding of student accommodation, including insight into the challenges faced by students?

Do you have the motivation to pick up the service in the pilot stages and grow it in line with the needs of the University and its colleges?

Can you engage multiple stakeholders and develop strong working relationships?

Can you work to and develop robust standards and KPIs?

Do you have a desire to work within and promote a culture of customer service and continuous improvement?

If so, we want to hear from you.

How to Apply:

For an informal discussion about the role please contact Sheezana Hafeez in Estates Services:  sheezana.hafeez@admin.ox.ac.uk

To apply for this position, please submit the following documents as part of your online application:

• Covering letter/supporting statement
• Curriculum vitae (CV)
• Contact details of two referees (only contacted if you are successful)

Only applications received before noon on Tuesday 30 April 2024 can be considered.

Interviews will hold in the week commencing 13 May 2024.

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