Residence Support Assistant

Oxford Brookes University is looking to recruit an experienced, reliable and highly motivated Residences Support Assistant as a member of the Residence team to lead in delivering a positive culture where the student experience and welfare are key priorities. Our students spend a large part of the time with us in Residences so we recognise the need to ensure this is a positive, exciting and well supported part of their University life.

As one of the largest employers in Oxford, we pride ourselves in the great experience we offer our staff. You’ll be joining a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University, where you will be supported and encouraged by your line manager and receive a package of training to help you excel and develop in your role.

Working hours for the post of Residences Support Assistant:

This is a Part-time post which is 30 hours over 5/7 days per week, typically Monday to Friday 11:30am - 6pm, with the requirement to work some weekends for open days and arrivals weekends.  Oxford Brookes is supportive of flexible working, part-time working and job sharing. Applicants who would like to have a working arrangement like this are encouraged to apply for this post. If you would like to speak to discuss this role further please contact Joshua Atkins, Residences Manager, at joshuaatkins@brookes.ac.uk so that arrangements can be made to hold a telephone call or video call.

Overall Purpose of the post of Residences Support Assistant:

• To provide cover reception and deal with enquiries by phone, in person and by email
• To provide a friendly and dedicated service to residents at the halls
• To support the Hall with a range of administration and reception duties including ensuring hard and electronic copies are kept up to date and organsied
• To support residents with issues and to provide a first line “triage” response to incidents on site
• To ensuring the Site presents well and is safe at all times.

Qualifications and Experience for the post of Residences Support Assistant:

We know that sometimes people can be put off applying for a job, but we realise the 'perfect candidate' doesn't exist. So, if you are excited about working for us, go ahead and apply. You could be exactly what we need.

Qualifications and Key Skills:

• Excellent organisational skills, ability to multitask, undertaking several ventures at the same time
• Genuine interest in the welfare and experience of students and conference guests
• The ability to build effective relationships with other departments in the organisation.

Experience:

• Working in a hospitality-related business in a customer facing  or office-based capacity
• Health and Safety Compliance
• Experience and high level of competency in a range of IT systems including database computer systems.

Benefits

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days of holiday, rising to 41 days of holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document "All about Brookes" below or visit www.brookes.ac.uk/human-resources/working-here/benefits/

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