Student Services Help Desk Coordinator

The Role and the Department

Financial Services represents the larger part of the Finance Department and includes all the processing and compliance functions including e.g., accounts payable, student services, credit control and compliance.

Reporting to the Student Services Assistant Manager, this is a business facing function supporting the organization as a whole and at all levels with respect to student finance services:

• Assist with the raising of tuition fee and residence charge invoices to students and sponsors.
• Assist with operating a compliant direct debit collection service.
• Process adjustments to charges arising for a variety of reasons.
• Answer queries arising from a variety of stakeholders and monitor the types of queries.
• Any other duties required in the context of student finance services.

Overall work efficiently and effectively as part of the student services team to provide a high-quality service.

The Student Service Help Desk Coorindator will have responsibility to support the Head of Department Student Services Assistant Manager. The main aspects of the role are to provide and oversee a professional and effective front of house service of monitoring all student help desk services, e mails, webpages etc which reflects positively the work of the service and facilitates ease of access for all service users and to contribute to all administrative support functions across a complex, busy, and multi-faceted support service. The Administrator will contribute to the processing of financial information to and from the Head of Department and Finance staff and contribute to the development of systems and process to further benefit service developments.|

What you are required to submit:

• A CV
• A supporting statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details
If you would like to have a chat or ask any questions about the role, Financial Controller John Wilkin or Financial Services Assistant Manager Sandra Bartlett would be happy to speak to you by e-mail at john.g.wilkin@durham.ac.uk and fsam@durham.ac.uk.

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