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ICT Graduate Roles

University of Plymouth - IT Customer Services

Location: Devon, Plymouth
Salary: From £28,759 starting salary point per annum – Grade 5
Hours: Full Time
Contract Type: Permanent
Placed On: 15th May 2024
Closes: 2nd June 2024
Job Ref: B0212

We are a dynamic UK University based in the Southwest with multiple campuses across the West Country and a few international offices.  In joining the team, you will gain exposure on how the University operates, end to end, and be given significant responsibilities.  These roles will play an essential part in supporting and delivering our business strategy.

Our two-year Graduate Programme offers you real responsibilities from day one with rotations and project work. You will develop the soft and technical skills required to become a future leader, while getting exposure to business-critical projects and access to deep expertise.

This is an excellent opportunity to gain best practice experience covering all aspects of ICT whilst also incorporating people management, technical expertise, process, and project management. These roles will encompass experience across multiple ICT technologies.

You will be assigned a mentor to support and guide you throughout the programme as well as getting invaluable time to learn from our cross functional subject matter experts within the University. Previous graduates in ICT have progressed into global roles with mega-vendors both within and outside the ICT function.

As an ICT Graduate, you will have the opportunity to work in a variety of roles which may include:

  • Experiencing all aspects of ICT across 1st, 2nd & and 3rd line support.
  • Gaining exposure to Information Security and the fundamental role it plays in protecting University data and users.
  • Learning how to maintain line of business applications in an enterprise.
  • Working with software vendors and other service providers to resolve issues in a timely manner.
  • Supporting the implementation and execution of the various University strategies, including the Digital Strategic Plan.
  • Engaging with our Business Partners and Stakeholders to scope initial requirement and supporting the preparation of business cases.
  • Supporting projects through the entire project lifecycle.
  • Taking ownership for the delivery of enterprise solutions to our users.
  • Supporting the implementation of new and advanced technologies to help drive efficiency and effectiveness.

Eligible candidates will be:

  • In your final year of your degree/masters or have graduated in the last two years.
  • A 2:1 graduate in Information Technology or Computing Degree, Business Information Systems, or a related discipline.
  • Passionate about Information Technology with a creative flair to design and implement innovative solutions.
  • A great communicator with good listening skills and have the ability to lead, influence and build strong working relationships with a diverse team of people.
  • Capable of taking ownership of problems and solving them.
  • An effective analyst with sound decision-making skills.
  • Confident, have a positive attitude and be resilient with a drive to succeed.

For our 2-year scheme you will start Year 1 as an Assistant End User Computing Engineer, progressing to End User Computing Engineer in Year 2

Tackling a variety of work, you’ll have the chance to develop your analytical, technical and team work skills.  You’ll work across several functions, which could include Service Desk, Desktop Support, Endpoint Management, Infrastructure, Platforms and middleware and Professional & Academic services, while enjoying professionally recognised and certified training.

These roles require an Enhanced Disclosure and Barring Service Check plus a Children’s Barred List and Adults Barred List check.

These are full-time, permanent positions, working 37 hours a week.

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