Library Assistant

The opportunity
We are pleased to advertise two exciting new Grade 2 Library Assistant roles within the latest development of UAL Library Services. You will be part of a brand-new team supporting our Foundation and Pre Degree students based at our newly renovated heritage Library Hub in Lime Grove, West London.

As a member of the Library Services team, you will contribute to the development of high quality and student-focused library services which support the academic activities of the University.

You will answer enquiries in person and on-line, via our live chat service, ASK. You will assist users with general directional and initial information enquiries, including the use of the library catalogue and electronic information resources. You will participate in on-site front-line services and administrative duties, including helping people use self-issue systems, IT and printing. You will also be required to do re-shelving and related activities, demonstrating an understanding of manual handling guidelines which will be required when lifting heavy items.

The roles are based at the Lime Grove site and will be working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there may be a requirement to work any time during our 8.30am to 8.30pm core hours. You will be required to work a variety of 9am starts or 6pm closes each week.

There might be limited opportunities to work from home dependent on operational needs, but onsite working will be the main focus for this role.

About you
We are looking for someone with a compassionate and student-centred approach. You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and good IT skills, including Microsoft Office.

Knowledge and experience within a Higher Education institution is desirable but not essential.

Further details about the requirements can be found in the person specification section of the job description (available on the university's website, accessed by the 'Apply' button). There are essential criteria that covers experience, knowledge and soft skills.

We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

To apply please click the apply button.

Closing date: 23:55, 10^th June 2024.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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