Student Information Desk Advisors

Three new full time posts are available from 5 August 2024 on a fixed term basis until 5 February 2025.

Summary of the role

The post offers an exciting opportunity for highly-motivated individuals with a keen interest in providing excellent customer service to students in all matters relating to non-academic support at all levels. We are looking for individuals who can work towards continuously improving the student and academic experience across the student life cycle.

We are looking for someone with excellent customer service, IT and communication skills (in person, via telephone and via written enquiry), as well as someone who is capable of using an enquiry management system. You have will excellent attention to detail and experience of working collaboratively in a team to deliver multiple objectives and high service standards.

Education and Student Support

This role offers the opportunity for hybrid working – some time on campus and some from home on a rota basis. As an essential frontline service, the Student Information Desk prioritises on campus working and you will be asked initially to work fully on campus for the first 2 – 3 months depeding on progress to ensure in person training and support handling a broad range of enquiries. Trained SID advisors then work in a hybrid fashion on a rota basis: (example: 3-4 days on campus, 1-2 at home subject to service needs).

Please ensure you read the Job Description and Person Specification for full details of this role.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Further information

Please contact Roxanne Grimmett:  r.e.grimmett@exeter.ac.uk.

Interviews for these positions will take place in person on 25 - 26 June 2024.

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