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Client Director

Imperial College London - Imperial College Business School

Location: London
Salary: Competitive Salary
Hours: Full Time
Contract Type: Permanent
Placed On: 7th August 2018
Closes: 3rd September 2018
Job Ref: BUS00086

Faculty: Imperial College Business School
Salary: Competitive Salary
Campus: South Kensington, London

Job Summary:

Do you want to play a pivotal role in the growth of Executive Education and the development of Custom programmes at Imperial College Business School? Are you able to build considerable, profitable and enduring high quality relationships with large companies? We are looking for a Client Director to join our fast-paced and growing team.   

The Client Director will take overall accountability for profitability and growth for several new and existing clients. This includes qualifying, shaping, agreeing, contracting and mobilising agreed programmes.

About the Department:

In June 2018, Executive Education developed a new strategy that builds on the many successes to date and the great strengths of both the Business School and the wider College. This strategy has been widely debated and supported by College and Business School senior management. As well as a revised strategic positioning, we intend to combine impactful experiential learning with high quality research-backed theory and world leading Edtech capabilities. To enable this strategy, we are continuing to grow our team. This additional post will work alongside existing Client Directors.

Duties and responsibilities:

  • Responsible for sourcing, targeting, and winning new Custom business, as well as introducing Open Programmes
  • Prepare and deliver new business proposals including project scoping, preparation of proposal documents and pitch presentations. Lead negotiation of pricing and commercial terms
  • Manage and cultivate existing key accounts, working with Programme Directors and others as appropriate
  • Define and execute on account plans
  • Monitor the quality and impact of the service delivery, working closely with Executive Education’s support team
  • Contribute to the development of programme direction, teaching and relationship skills amongst Imperial College Business School and Imperial College faculty
  • Develop, implement and manage an attractive and profitable portfolio of 5-10 (depending on size and complexity) Custom clients per year
  • Network at a senior level through a variety of B2B business development opportunities

Essential requirements:

In order to be successful in this role you will need:

  • A degree or equivalent plus a number of years’ experience in a similar role
  • Substantial experience in a L&D, OD or Exec Ed environment
  • Proven success and track record in a B2B customer facing role at senior levels, with demonstrated ability to identify, establish and maintain relationships with clients
  • Well-developed knowledge and experience of management development process and practice
  • Experience and skills of operating effectively in a large complex organisation
  • Experience of managing third party suppliers and contractors
  • Demonstrated ability to think creatively to drive business growth
  • Strong commercial acumen and negotiations skills, experienced at managing budgets and familiar with general commercial contract terms
  • Excellent project management and planning skills

Further information:

This is a full time, permanent position. The position will require some evening and weekend work as well as some international and domestic travel.

Should you have any queries relating to the job please contact: Nancy Burley –

To view full details and apply, click on the ‘Apply’ button and you will be redirected to the vacancy to complete an online application.

Closing date: 3 September 2018 (midnight BST)

Should you have any queries about the application process please contact Naz Hussain on 020 7594 1583 or email

For technical issues when applying online, please contact:

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