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Wellbeing & Enquiries Assistant: Permanent

University of Roehampton - Student Support - Wellbeing

Location: London
Salary: £23,332 to £26,260 p.a., inclusive of London Weighting Allowance
Hours: Part Time
Contract Type: Permanent
Placed On: 12th February 2019
Closes: 25th February 2019
Job Ref: RU01668

Permanent, two Days a Week (including Friday)

The Student Support department at the University of Roehampton are looking for a Wellbeing & Enquiries Assistant to join our Wellbeing Team. The role will involve providing high quality, customer focused administrative and reception support for the Wellbeing and Enquiries Team.

The position of Wellbeing & Enquiries Assistant offers an exciting opportunity for an individual with a keen interest in the wellbeing of students and providing excellent customer service. We are looking for an individual with a ‘can-do’ attitude who can work well within a team and who is committed to providing an exemplary student experience. Excellent IT skills (Outlook, Word and Excel) along with enthusiasm, confidence and positivity are essential attributes to fulfil this role. Furthermore, if you have excellent communication, organisation and problem-solving skills with a keen interest in further development - than this job may be perfect for you.

The Post-holder will provide a front line reception service for the Wellbeing team. Acting as the initial point of contact through front line support, telephone and email queries, you will refer students to various University departments or specialist staff which will also require booking appointments for the Counselling Team. This role will undertake essential administrative tasks including correspondence and finance related activities for the Wellbeing area and counselling services in addition to general enquiries. 

This is an exciting time for the University; our new £35m state-of-the art library has just opened and we are continuing to develop a number of external partnerships across the globe.

We have a strong emphasis on supporting our students to reach their full potential in order to launch themselves onto successful graduate careers and we are embarking on a radical programme of enhancement in learning and teaching across all our academic areas.

The University has a beautiful, vibrant parkland campus, is located in the heart of south-west London and offers excellent facilities for researching, learning, teaching and working. We are proud of our achievements as a Post 1992 University and continue to build upon them.

The University is focused on providing a first rate student experience, at the heart of which is a commitment to high quality, research-informed teaching, with degree programmes that prepare students for a successful graduate career.

To find out more information about the role and what we’re looking for, visit the Working at Roehampton section of our website where you will find full details, how to apply, as well as further information about the benefits of working for us.

It is expected that interviews will be held on: Tuesday 5th March 2019

The University is an equal opportunities employer.

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