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Visitor Experience & Retail Manager

University of East Anglia - Sainsbury Centre for Visual Arts

Location: Norwich
Salary: £34,304 to £40,927 p.a.
Hours: Full Time
Contract Type: Permanent
Placed On: 7th September 2021
Closes: 27th September 2021
Job Ref: ALC1129

The Sainsbury Centre is one of the most prominent university art museums in Britain, with a national and international reputation for the display and study of art.

You will oversee all areas of commercial activity within the building as well as leading an engaged, skilled team of both Visitor Experience and Retail Assistants. Along with the Terrace Café & Hospitality Manager, collaborating extensively with other teams within the building and across campus. You will deliver the commercial activity within the building and oversee retail, ticket, event and admissions, publishing, licensing, the Terrace Café and any other relevant income streams to maximise revenue whilst also maintaining excellent standards of customer service across the visitor-facing teams.

As well as managing the commercial operations of the Sainsbury Centre, you will be required to enhance and develop revenue streams which will financially benefit both the centre and the University.

You must be educated to degree level or hold an equivalent qualification or have gained equivalent experience. In addition, you will have experience of working in a museum or art gallery retail setting and be able to fulfil all essential elements of the person specification.  

This post is available immediately on a Full-Time, indefinite basis.

For more information about the benefits of working at UEA see:

Closing date: Monday 27 September 2021

To apply for this vacancy, please follow the online instructions at:

The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022.

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