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Service Management Co-ordinator - CG1742SB

University of St Andrews - Estates Department

Location: St Andrews
Salary: £27,924 to £33,309 per annum.
Hours: Full Time
Contract Type: Permanent
Placed On: 8th October 2021
Closes: 29th October 2021
Job Ref: 317091

Start: As soon as possible.

An experienced Service Management Co-ordinator is required to join the General Office team in Estates. The post holder will be responsible for leading our service desk team to provide excellent customer service and resolve any customer issues which may arise.

You should be qualified to SVQ level 4/HND or equivalent and have substantial experience in a complex busy office environment. You should have excellent IT skills combined with customer service experience. A problem-solving attitude with the ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality customer support and increased customer satisfaction.

Excellent terms and conditions apply – full-time post 36.25 hours per week (8.45 am to 5 pm, Monday to Friday, with one hour for lunch), 34 days annual leave; contributory pension scheme.

Estates is committed to staff development and this post offers an excellent opportunity to contribute to a dynamic, challenging and progressive environment.

Applications are particularly welcome from people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented in professional posts at the University.

Equality, diversity and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online:

This role does not meet the minimum requirements set by the UKVI to enable sponsorship of migrant workers. Further information can be found at

Interviews will be held in the week commencing 22 November 2021.

Please quote ref: CG7124SB

Closing Date: 29 October 2021

Further Particulars: CG1724SB FPs.doc

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