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Digital Transformation Manager - KTP Associate

Birmingham City University - School of Computing and Digital Technology

Fixed Term for 27 months

Location: Kidderminster, Worcestershire, UK

Closing Date: Sunday 12 December 2021

Interview Date: Monday 10 January 2022

Reference: 052021-242-R-R-R

Minster is an IT Services Provider based in the Midlands working with The Department of Digital Transformation in the School of Computing and Digital Technology at Birmingham City University to undertake an innovative digital transformation project to achieve strategic business growth. 

This is an exciting opportunity for a Digital Transformation - skilled graduate to develop and implement a digital transformation strategy to achieve end-to-end process improvement, transforming service provision in an IT services company.

Candidates applying should be knowledgeable in the following:

  • Utilising Design Thinking and running design thinking workshops e.g. using journey maps
  • Process modelling and optimisation – using industry standard tools e.g. BPMN
  • Developing & implementing change management plans
  • Designing and developing dashboard systems - integration with legacy systems
  • Preparing training modules and delivering training to stakeholders
  • Project management and implementation skills

The graduate known as the Knowledge Transfer Partnership (KTP) Associate role presents a unique and exciting opportunity to work in collaboration with leading academics at BCU to apply knowledge and technical innovation, delivered on site at the company. The KTP Associate should have a minimum 2.1 University qualification, and graduated within the last five years and hold at least an undergraduate degree in a relevant subject area.

This position forms part of the Knowledge Transfer Partnership (KTP) programme part-funded grant through Innovate UK.  KTPs provide 1000+ high calibre jobs working with business across the UK and offer a wide range of benefits including access to a £4,500 Personal Development budget to upskill during the project -  more information on

Minster Micro Computers Ltd offer IT services specific to individual business requirements as a leading edge provider of Microsoft and Pegasus Opera 3. For more information please visit:

The successful graduate will be employed by Birmingham City University and will be based at the company in Kidderminster (DY10 1HU). The KTP Associate will be supported and mentored by academics from The Department of Digital Transformation in the School of Computing and Digital Technology. The position is for 27 months.

The candidate will be expected to lead and deliver the digital transformation KTP project, managing the expectations of various stakeholders, under the guidance and support of both an academic and a company supervisor throughout the project.

Candidate Profile: 

You will hold a good first degree (equivalent to a First Class or 2:1 Honours) in a Business or Business Systems or IT degree with experience in Design Thinking. A Master’s degree in a closely related discipline will be an added advantage.

Essential Skills and Experience

  • Practical working experience of Design Thinking to solve complex real-world problems.
  • Completion of a substantial digital change project in either university or industry.
  • Understanding of the complex relationship between people, information, processes and technology.
  • Keen interest in the developing enabling strategies to facilitate business growth through organisational change. 
  • Analysing and redesigning business processes to improve performance and productivity.

Desirable Skills and Experience

  • Involvement in the implementation of a new culture of continuous improvement using tools such as journey mapping and customer experience, and soft systems methods.
  • Practiced in training and mentoring to embed new IT capabilities.
  • Ability to document strategic initiatives and new standard operating procedures including online manuals accessible to all employees always providing the latest revision to procedures etc.
  • Familiarity with Plan-Do-Check-Act team working to embed best practice. 
  • Knowledge of LEGO® Serious Play® and the role of storytelling.

You will be will be challenged to develop a set of organisational, project management, and personal skills.  You must be a proficient communicator and engage fully with all stakeholders, seminars, workshops and events to highlight the work of the project.

Personal Attributes

  • Enthusiastic, self-motivated and able to take a proactive role that will successfully deliver the work plan in the proposal.
  • Effective interpersonal skills to establish good working relationships with colleagues, stakeholders and industrial partners will be essential.
  • Excellent verbal, written and analytical communication skills.
  • Project and time management skills is a critical capability for this position.

For more information on the role please contact Sharon Cox and Deb Evans at: /

To apply for this role, please complete the online application and upload a copy of your CV.  Candidates are advised to remove personal information to ensure a fair and transparent recruitment process.

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here:

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us:

Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.
At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

Birmingham City University ('BCU') is committed to protecting your personal data and being transparent about what we do with your personal data. One of the ways we do this is through our privacy notices. For further information please click here

Location: Birmingham
Salary: £28,000 to £32,000 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 15th November 2021
Closes: 12th December 2021
Job Ref: 052021-424-R-R-R
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