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Student/Customer Service Experience Advisors - 14314

Brunel University London - Directorate of Commercial Services

Location: Uxbridge
Salary: £23,487 to £27,116 per annum, plus £2,166 per annum London Weighting (S5 Grade)
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd November 2021
Closes: 5th December 2021
Job Ref: 466676

Working pattern: Saturday-Sunday, 8am-8pm rota basis (hours & days can vary on the rota)

With over 4500 students living within our residential managed accommodation on and off campus, the Student/Customer Service Team delivers administration processes for a vast number of students. We are looking for professional and proactive customer focussed individuals to join our Student/Customer Service Team to support the enhancement of our student experience. 

You will provide a Student Living advisory and reception service to staff, students, conference guests and visitors plus administration support to the Student Living management whilst working closely with the wider stakeholders within our Student Living teams in delivering a high standard of student and conference customer service support. With excellent IT and organisational skills, you will support our processes, assisting with the provision of customer service support. You will work flexibly, with a main responsibility as the first point of contact for all students’, conference guests’, visitors’ and staff enquiries, maintenance requests and presenting advice on Student Living policy and procedure. You will also be able to move across areas of work as necessary, to respond to workload peaks. As part of the role, you will work collaboratively with team members within Student Living, with other key stakeholder and with central student services.

To be successful in this role, you will have excellent attention to detail, with the ability to work effectively and calmly when working tight/conflicting deadlines. You will also have the ability to adapt and pick up new information quickly, as well as excellent interpersonal and team working skills. Excellent verbal and written communication skills are required, including good telephone manner to staff, students and guests, showing confidence and patience. Previous experience in a similar administration role is essential, as well as a strong knowledge of Microsoft Word, Excel and Outlook. 

This role will provide opportunities for cross-working and continued professional development. The successful candidates will need to be passionate about delivering a strong student/customer focussed service to support the University strategic 2030 vision of student recruitment and retention.

The role will help deliver a high-quality Student Living service within a 24/7 student/customer focussed environment. The post holder will be required to wear uniform as provided and be flexible in their working patterns; working different shifts which include, early, late and weekend shifts, scheduled in a rota, to ensure all students and customers’ needs are able to access services and support on a 24/7 basis.

Please include a supporting statement with your application, detailing and demonstrating how your experiences and skills match the job description and personal specification.

For an informal discussion regarding the position contact Reema Malhotra, in the first instance at reema.malhotra@brunel.ac.uk

Closing date for applications: Sunday 5th December 2021

For further details and to apply please visit https://careers.brunel.ac.uk

*This position does not meet the University criteria for Skilled Worker sponsorship.

Brunel University is fully committed to creating and sustaining a fully inclusive workforce culture. We support flexible working. We welcome applicants from all backgrounds and communities, we particularly welcome applicants who are currently under-represented in our workforce.

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