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Facilities and Reception Services Coordinator

University of Kent - Facilities Management

Location: Canterbury
Salary: £23,487 to £26,341 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 10th January 2022
Closes: 21st January 2022
Job Ref: IS-003-21-R

We are looking for two coordinators to manage the day-to-day operation of the Facilities and Reception Services team, providing excellent customer services at the Welcome Desk and the Facilities Management Services in Templeman Library and other buildings managed by the Information Services team.

You will work as part of the team, ensuring that the team provides an efficient, effective, friendly and flexible reception and facilities service to customers of the Templeman Library, including students, staff and visitors. You will participate in a rota, covering hours between 7.30am and 11pm on weekdays and weekends.

As a Facilities and Reception Services Coordinator you will:

  • Supervise the high-quality, customer focused service delivery at the Welcome Desk and of the facilities services.
  • Be responsible for the Facilities and Reception Services team, including recruitment, induction, probation, professional development and performance management.
  • Contribute to the development and enhancement of the services delivered at by the Facilities and Reception Services team.

 To succeed in this role you will have:

  • Excellent customer service and IT skills to support the complex services delivered by the team.
  • Ability to supervise and support the team members to ensure high quality service delivery.
  • Excellent organisational skills to plan and implement service improvements.
  • Ability to work in partnership with teams across the Information Services and wider University.

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels

Due to the current COVID-19 outbreak, interviews may take place remotely

From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK.  A new points-based system will be implemented which will treat EEA and non-EEA citizens equally.  For further information please visit the UK Visas & Immigration website.

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