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Operations Engineer

Research Space

Location: Work from home
Salary: £40,000 to £55,000 per year
Hours: Full Time
Contract Type: Permanent
Placed On: 12th January 2022
Closes: 12th March 2022
Job Ref: OPS-2

At ResearchSpace https://www.researchspace.com/enterprise/, we provide an Electronic Research Notebook (RSpace) that enables scientists to manage research data. Thousands of scientists worldwide trust RSpace to securely store, navigate, retrieve, and share their work.

We are looking for an operations engineer, with experience in a university IT department or industry, to help deploy and maintain RSpace on AWS cloud and on customer IT systems.

Increasing customer numbers is leading to additional work deploying and maintaining RSpace. We want to automate and streamline  deployment, monitoring and maintenance processes. We envisage a 50-50  split between hands-on operational /sysadmin tasks and project work to improve our processes.

ResearchSpace is a small, globally-dispersed, but tightly-knit team. You will have autonomy in organising your working day and significant responsibility for maintaining the smooth running of RSpace.

Responsibilities


  1. Install and maintain RSpace for Enterprise customers.

Working with customer IT staff and our onboarding team, you will install and configure RSpace to work within customer IT environments, integrating with customer SSO and data stores. RSpace is highly customisable, with integrations with many 3rd party vendors; these require bespoke configuration. Subsequent to installation you will monitor usage, recommend scaling solutions and perform OS, license and software upgrades. Documentation for these activities is  available at https://researchspace.helpdocs.io/article/74oio40i7i-deploying-rspace.

  1. Backup /disaster recovery

Maintain, test and enhance operational procedures for SaaS and on-prem deployments.

  1. Maintain, update and secure company and customer AWS resources.

Essential technical skills

  • Strong current Linux admin skills on Debian / Ubuntu.
  • Demonstrable competence in Bash scripting
  • Core skills in setting up and running web applications: DNS, SSL, Apache web server, HTTP protocols.
  • AWS core services EC2, Security Groups, EBS, S3, IAM, ALB, VPC/networking.

 Desirable technical skills, knowledge, and experience

  • MySQL admin and performance tuning.
  • Familiarity with Version Control (specifically, Git / Github).
  • Familiarity with RedHat Linux
  • CI/CD - specifically Jenkins (including Pipeline).
  • Authentication technologies SAML2, OAuth, Shibboleth.
  • Majority of customers are universities; experience in and/or with university IT departments is a plus.

Required personal qualities

  • Articulate and literate in explaining complex solutions to stakeholders.
  • Excellent verbal and written English.
  • Courtesy and patience dealing with on-prem customer IT staff.
  • An enquiring mind seeking causes of defects, with the resolve and ingenuity to fix better.
  • Ability to organise and prioritise workload, managing on-call/responsive work with project work.

Work/life Balance

We understand you have a life outside work and will respect your non-working and family time.

ResearchSpace is committed to creating a diverse environment. All applicants w receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Benefits

  • Competitive salary based on experience and skills
  • Fully remote role in fully remote company.
  • Be part of a fast-growing startup and create an impact

Please apply by emailing hiring@researchspace.com quoting ref OPS2 with your CV and cover letter explaining why you'd like to join us and how you can contribute.

Reference ID: OPS-2

Job Types: Full-time, Permanent

Salary: £40,000.00-£55,000.00 per year

COVID-19 considerations:
Remote working - will continue post Covid

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