Technical Support Manager

Full time (37 hours per week)

High Wycombe (and remote sites as required)

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.

BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as our significant estates’ development programme gets underway, and we prepare to embark on our new University Strategy.

Working within the Digital & Technical Services Directorate, the role is responsible for providing a high quality, 2^nd-line support service to end users for the University's IT systems and technical infrastructure, providing specialist technical expertise and advice in the provision of IT and Audio Visual services and support including, but not limited to, hardware, client software, business systems, infrastructure and network services.

The successful candidate will work actively as a hands-on member of the team while prioritising, planning, directing and supervising the work of 4 Desktop Support Technicians plus 2 Technical Specialists to make the best use of team resources, including providing an active contribution to technical resolutions and owning incidents personally, as appropriate.

What we offer:

• a generous holiday entitlement (30 days per annum, plus bank holidays & a set amount of closure days between Christmas and New Year, these days are determined and agreed on a yearly basis and are dependent on when Christmas and New Year falls each year.)
• training & development support opportunities
• contributory pension scheme (defined benefits scheme)
• discounted gym membership to the on-site gym
• a range of staff discounts with major retailers.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.  

For further information about this role please contact Hassan Ghani, Head of Operations, via hassan.ghani@bucks.ac.uk

All applications are to be made in full and online.  The University operates an anonymized shortlisting process and therefore any uploaded CVs or supporting documents must not include your name and personal details.  

Closing Date: 3rd July 2022

Interview Date:  w/c 11th July 2022

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.

Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

The University is also committed to achieving the Race Equality Charter.

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