Back to search results

International Advice Caseworker

BPP - Visa Compliance

Location: Manchester
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 5th December 2022
Closes: 27th January 2023
Job Ref: 003516
 

Accountable for managing and resolving student cases on complex international and visa compliance topics

Working directly with students you will manage and resolve student cases on more complex international and visa compliance topics. You will be accountable to provide a response to a student and oversee their query from start to end. With your knowledge of key school processes and a commitment to outstanding support, you will be embedded into the teaching centre and school(s); networking with key operational and academic teams to provide full and complete advice as much as possible.

What you’ll be doing

  • Understanding and applying the BPP University Visa Compliance processes and policies
  • Working in accordance with university and regulatory policies and procedures including the MoPPs, GARs and QAA UK Quality Code amongst others
  • Understanding and applying school operational processes and policies to explore all options for students to provide full and considered advice
  • Informing and assisting with the implementation of operational improvements utilising trends and case scenarios to improve international student experience
  • Maintaining a high level of accuracy whilst managing and investigating cases and providing responses
  • Reviewing and responding to queries in line with agreed service level agreements
  • Escalating queries when appropriate.
  • Ensuring an appropriate level of detail, combined with a high degree of accuracy, is used to update systems on each case
  • Efficiently using student case management system and any other systems related to job role
  • Contributing to the development of international student support services.
  • Maintaining confidential student information
  • Any other duties as assigned or apparent to achieve the main duties above.

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

What we’re looking for

  • Educated to degree level or relevant work experience that demonstrates analytical and communication skills
  • Experience of working in the higher education sector is preferred
  • Experience of advice and case management in a higher education setting is highly desirable
  • Computer literate with experience of using Microsoft Office – including MS Word, Excel, and Outlook
  • Ability to work with speed and accuracy
  • Outstanding attention to detail
  • Able to adhere to strict deadlines
  • Excellent communication skills, both verbal and written
  • Able to build and maintain good working relationships across all levels
  • Able to work in a fast paced and pressured environment
  • Knowledge of the UK secondary education system is a huge plus

Sound like the perfect fit? Apply today.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from BPP

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge