International Advice Caseworker

Accountable for managing and resolving student cases on complex international and visa compliance topics

Working directly with students you will manage and resolve student cases on more complex international and visa compliance topics. You will be accountable to provide a response to a student and oversee their query from start to end. With your knowledge of key school processes and a commitment to outstanding support, you will be embedded into the teaching centre and school(s); networking with key operational and academic teams to provide full and complete advice as much as possible.

What you’ll be doing

• Understanding and applying the BPP University Visa Compliance processes and policies
• Working in accordance with university and regulatory policies and procedures including the MoPPs, GARs and QAA UK Quality Code amongst others
• Understanding and applying school operational processes and policies to explore all options for students to provide full and considered advice
• Informing and assisting with the implementation of operational improvements utilising trends and case scenarios to improve international student experience
• Maintaining a high level of accuracy whilst managing and investigating cases and providing responses
• Reviewing and responding to queries in line with agreed service level agreements
• Escalating queries when appropriate.
• Ensuring an appropriate level of detail, combined with a high degree of accuracy, is used to update systems on each case
• Efficiently using student case management system and any other systems related to job role
• Contributing to the development of international student support services.
• Maintaining confidential student information
• Any other duties as assigned or apparent to achieve the main duties above.

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

What we’re looking for

• Educated to degree level or relevant work experience that demonstrates analytical and communication skills
• Experience of working in the higher education sector is preferred
• Experience of advice and case management in a higher education setting is highly desirable
• Computer literate with experience of using Microsoft Office – including MS Word, Excel, and Outlook
• Ability to work with speed and accuracy
• Outstanding attention to detail
• Able to adhere to strict deadlines
• Excellent communication skills, both verbal and written
• Able to build and maintain good working relationships across all levels
• Able to work in a fast paced and pressured environment
• Knowledge of the UK secondary education system is a huge plus

Sound like the perfect fit? Apply today.

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