Senior Customer Relationship Management (CRM) Officer

Department

An exciting opportunity is available in our Marketing and Student Recruitment team for a talented and committed professional. You will work closely with colleagues from across the University to ensure that our customer relationship management (CRM) system allows us to communicate effectively with key audiences. Marketing and Student Recruitment is part of the University’s Communications and External Relations section. 

Communications and External Relations brings together the main areas involved in leading the University's strategic positioning and profile. Engaging with students, staff and stakeholders we promote the University's excellence in research and education, and ensure its profile is communicated in a consistent way. We take an innovative and creative approach to our work and are at the forefront of new and best practice in communications, marketing, and stakeholder and customer service.

Duties of the Role

You will work closely with colleagues from across the University to ensure that our customer relationship management (CRM) system allows us to communicate effectively with key audiences. Among your responsibilities will be the development of the University’s CRM activity for the Marketing and Student Recruitment team, internal CRM training and stakeholder engagement, and the coordination of the CRM-reliant aspects of our integrated marketing campaigns.

Skills and qualifications required

You should have excellent communication and interpersonal skills, and be confident to engage with stakeholders at all levels. You should have experience of working with CRM systems (ideally MS Dynamics CRM), as well as experience of dealing with multiple priorities and tight deadlines. In addition, you should be resilient with a solutions-focused mindset, flexible and adaptable.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.

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