Head of Member Services

Benefits: £37,000-40,000 per annum (full time equivalent), super flexible employer, part time (24-35 hours per week) and job share considered, home working/London location, 29 days annual leave plus bank holidays, 10% employer pension contribution.

Who we are: Independent Higher Education (IHE) is the UK membership organisation and formal representative body which exists to support, develop and promote independent providers of higher education, professional training and pathways.

IHE’s 69 members include household names such as the Royal Academy and Le Cordon Bleu, long established independent colleges Spurgeon’s College and City & Guilds of London Art School, industry leading technical institutes Futureworks and Met Film School, new providers the Dyson Institute and TEDI-London and global education pathway providers Kaplan and Study Group.

The role: This key role has responsibility for expanding the membership, and working with prospective members  and commercial partners on their needs, identifying services and ways we can work together. You will manage our consultancy service, bringing the right consultants to match the needs of the client and ensuring the process runs smoothly.  You will also develop our training and professional development strategy to support employees at our member institutions. This role has huge scope for growth and we see it as a future Senior Management Team role as revenue increases.

The Candidate: You’ll have great commercial awareness and experience of revenue generation – maybe your previous roles were in sales or account management. More importantly, you will be able to build fantastic long lasting working relationships and speak about IHE and the HE sector with credibility. You’ll have experience and understanding of the Further and/or Higher Education sectors, and you’ll be an enthusiastic team player and willing to pick up and run with whatever is thrown at you.

Working for IHE: IHE is small but powerful – we currently have 9 full and part time roles which means that we are all flexible and helpful to one another. Sometimes things come up that nobody is “responsible” for but we are all ready to jump in – even if we it’s something we don’t know much about. We’ve found that we learn a lot, really fast that way!

We also understand that while work is important, it’s not your whole life so you might need to take time off, work part time permanently, or temporarily work from your friend’s house in Majorca. We also have an employee assistance programme to support you when things are difficult.

We don’t have an office so we work from home. If you don’t have anywhere to work at home, we can arrange for some desk space, so don’t let that put you off. We like to meet up periodically, and you will be needed for occasional in-person meetings and events, so you will need to be able to travel to London within 3 hours (travel is paid for).

How to apply: To apply, please download the job description from our website and submit your CV and cover letter.

Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We want to build a diverse, inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with everything in our person specification, please do apply anyway. 

Apply here link to  http://independenthe.com/work-for-us

Advert information