Head of Academic Services

Vacancy details

Talent pool: Operations - HE - Registry & Student Records

Contract type: QA HE Ltd FTC

Job advert

QA Higher Education, London 17 months Maternity Contract
Mainly home working, with occasional/adhoc on site working          
(Birmingham base location may be considered also)

Are you an experienced manager within Academic Services / Registry? Do you enjoy a fast paced, challenging environment where leading a large team to achieve success is vital for both our student journey and University partners.

About our role:  As Head of Academic Services, you will be responsible for overseeing the Academic Services functions for all University Partners. Working closely with the Head of Registry and Team Leaders to manage the operation, staff and processes, ensuring that the teams deliver an effective, timely, and customer focused service. You will be responsible for leading multi-disciplinary teams, and will be expected to form strong working relationships with internal and external stakeholders, to ensure processes and systems are continuously aligned with business and statutory requirements.

Here’s some of what’s involved: (click through to read the full JD)
Manage the Academic Services teams, working closely with the respective Team Leaders to ensure the appropriate delegation of duties, adherence to deadlines, and the development of processes, policies and working practices.
Responsibility for recruitment and selection, providing appropriate training and development through effective performance monitoring and review.
To act as a key point of escalation for all Academic Services related matters both internally, and for University Partner Institutions.
Implementing, managing and coordinating a number of administrative activities and policies in line with University regulations.
Responsibility for the implementation of systems functionality within the Academic Services departments, and the development of related procedures and working practices.
To work collaboratively with new Partner Institutions, building effective working relationships, in order to agree processes, and establish effective methods of managing and maintaining accurate student records and results data

Bring your experience:
Experience of leading and managing a multi-disciplinary team
Substantial experience of student administration
Experience of working with external Partners, developing and maintaining positive working relationships
Experience of managing and prioritising complex workloads for multiple team members responsible for a number of key functions
Experience of monitoring service delivery and quality
Actively contribute to building team morale

What We'll Do For You!

A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business Management, Computing and Health & Social Care.

Apply now – here’s how!  Simply hit the apply button.

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!  

Location: London (Rosebery Avenue)

Job Description

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