Student Success Coach

Job description

Based at Coventry University London

Coventry University Group is a global education group with a mission of Creating Better Futures. Over 35,000 students have the opportunity to be part of a global community gaining real business and professional experience. Coventry University Recruitment & Admissions ltd lives and breathes a passion for finding, enrolling, and supporting students to earn a Coventry University award. We work with future graduates from across the globe, helping them to study here in the UK, or in selected locations around the world

The role

As part of a significant initiative, as a Student Success Coach you will be supporting our students to achieve their educational goals, make the most of their course and what university life has to offer them, making sure they have all the tools and support they need to succeed.

You’ll be trained and supported from the start and be part of a pioneering team, in a fast-paced department, delivering proactive coaching and mentoring support from enrolment to graduation. You will be based at our Coventry University London (University House, Middlesex Street) campus managing your own time around students and work priority, so flexibility is key. You will work collaboratively with teams across the university and become the critical link between our services and your assigned students.

In this role you will design, manage and develop effective plans with students to support, motivate and challenge to help monitor student’s progress, prioritise interventions and refer to specialist teams when appropriate. You will report on the progress of your students against set targets including engagement and attainment, ensuring you keep up to records of your students in the CRM system.

Person Specification: 

• Educated to degree or equivalent, or relevant work experience
• Experience of working within a customer-focussed environment.
• Experience of working towards targets and metrics.
• Experience of assessing work or progress against a framework or criteria
• Experience of working in a fast paced environment

Our Benefits

Along with a competitive salary we offer an industry leading Rewards and Benefits package which includes 

• Annual Company Bonus up to 10% based on company performance
• Employers Pension Contribution matched up 10%
• 30 days Annual leave plus Bank Holidays
• Life Assurance 4*Salary
• BUPA Cash Plan
• 50% off Tuition Fee’s for staff dependants
• CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
• Discounted Staff Membership to our Coventry campus Sports Centre & Fitness Gym
• Cycle To work scheme
• New Electric Car Scheme
• New Holiday Purchase Scheme up to 5 Additional

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