Customer Service Adviser (Part time)

Are you passionate about customer service, looking for a role filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming, customer-focussed people to join our Customer Services Team based at Greenfield Medical Library.

We know that having colleagues from a wide range of groups and backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from groups who are currently underrepresented in Libraries in the UK, such as people from Black, Asian or Minority Ethnic backgrounds.

As the first point of contact you will provide a warm welcome and great customer experience in-person and virtually. Once trained in our systems and facilities (including IT systems, printers and AV equipment), you will be ready to respond to a broad range of queries and requests from students, academic staff and visitors. You will help students become familiar with our libraries and services, such as induction.

You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions.

You will be educated to GCSE level including Maths and English and/or you will be able to demonstrate relevant experience working in a customer focused environment.

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.?

This is a permanent, part-time position of 27 hours.

Monday 5-10pm & Saturday 9-5pm - Djanogly Learning Resource Centre
Tuesday 5-10pm, Friday 12-5pm, Sunday 1-6pm - Greenfield Medical Library

Don’t meet every single requirement? Studies have shown that women and people from Black, Asian and Minority Ethnic backgrounds are less likely to apply for jobs unless they meet every single qualification. Within Libraries, we are dedicated to building a diverse, inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway. You may be just the right candidate.

Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. To help deliver a full service, you may also be required to occasionally work at other libraries across our campuses.

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