Income and Collections Admin Officer

UEL is seeking a new colleague to join us in the Income & Credit Control team. The role would suit an experienced credit controller seeking a varied role in a very busy income collections team. 

This role offers an exciting opportunity to work in a busy and varied professional  environment which supports the student experience and the financial services of the University.  The successful candidate will be expected to perform a wide range of duties, so we are looking for someone with recent experience of an administration role within an income collections / Finance team, who has a flexible positive attitude to team and individual tasks.

Can you provide advice to students, other customers, and colleagues, resolve queries and assist with the collection of income? If so, this may be the position for you.

Your responsibilities will also include assisting with preparation and generation of invoices/credit notes, sales ledger management processes, debt collection, and income related processes. You will need to work within the framework set by the policies and in accordance with agreed collection procedures to ensure the timely collection of outstanding debts. This includes being responsible for a range of debtors on the sales ledger (student and/or commercial). Additionally, you will need to review and understand customer debtor reports and use these to assist with debt collection and related processes. This will include the review and dispatch of automated and manual collections letters in accordance with agreed collections procedures, processes, and timescales. 

The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Join us and #BeTheChange. 

Born in 1898 to serve the skills needs of the 2nd industrial revolution, the University of East London is underway with its transformational 10-year Vision 2028 strategic plan led by our Vice-Chancellor & President, Professor Amanda Broderick, to advance Industry 4.0 careers-1st education. We have a clear route-map to provide a springboard for the jobs and opportunities of the future; drive diversity in the 4.0 talent pipeline - working in partnership to promote talent wherever it is found; and to create an inclusive and sustainable, green future.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

Further details:   Job Description & Person Specification    

Advert information