IT Service Delivery Manager

Opportunity Overview

As our IT Service Delivery Manager you will be responsible for delivering service excellence for our staff and students.

You will be supported by a fantastic service management team and have the opportunity and autonomy to design and deliver a service that meets the expectations of our customers and utilises AI and automation to increase our efficiency and customise the user experience.

You will have access to a number of industry leading Service Management toolsets and be joining us at an exciting time of significant transformation

Key Responsibilities

• Provide input into Digital IT strategic planning in relation to Services and Support, building strong relationships with key stakeholders across the business.
• Lead, motivate and manage the performance of the L1 and L2 Service functions, to deliver a high performing service that is customer focused and works to an agreed service scope and service levels. 
• Create a high performing team by providing support, coaching and mentoring to all members of the Support Team; ensuring that all objectives and commitments are fulfilled in line with expectations, agreements, and standards. 
• Develop business case and cost/benefit analyses for IT spending and initiatives.

A bit about our Digital IT team….

At the core, we provide IT services to the University’s students, academics, and professionals, but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience.

Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this.

We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio-Visual Services, Applications Support, Data Centre and Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK.

What’s in it for you?

Competitive salary - and excellent pension scheme: 9% of your salary is paid into your pension by UoS, you can choose to pay more and UoS will match your extra contribution up to 4%.

Generous annual leave - plus the option to buy additional days.

Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.

Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.

The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts.

Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.

universityofsalford.tal.net/vx/appcentre-ext/brand-4/candidate/so/pm/1/pl/3/opp/1494-IT-Service-Delivery-Manager/en-GB

Closing date: 09/04/2023, 23:55

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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