HR Staff Hub Coordinator

Job summary

Do you enjoy working with people and providing an outstanding customer service experience? Want to join a world leading university where you can really make a difference? If so, this is a fantastic opportunity to progress your career in Human Resources.

The HR Staff Hub is the first point of contact for all HR, Payroll and Pensions queries and is also responsible for all transactional HR Operations for the College.

Your role will include responding to a wide range of queries relating to HR from staff at all levels across the College, ensuring that all queries are resolved efficiently following established processes.

You will take ownership of the satisfactory resolution of a customer query irrespective of the source of the initial problem and you will be responsible for the provision of an efficient and seamless HR service to all areas of College.

You will also contribute to the development of HR processes and procedures, and to the development of the skills and knowledge of Staff Hub Assistants and HR Administrators, where necessary.

You will be part of a large HR team with experienced and passionate HR professionals who will help you thrive.

Duties and responsibilities

You will provide administrative support to the Staff Hub and be the front line of our HR service to the college community.

Your key duties will include:

• Produce and issue correspondence in relation to the employment life cycle, from contracts of employment to leavers.
• Quality checking and maintaining the accuracy of employee records on our database.
• Manage the Fixed Term Contracts process, attending consultation meetings and arranging redundancy payments as necessary.
• Manage and process family leave requests (maternity, paternity and shared parental). 
• Ensuring that any pieces of work received in the HR Portal that are payroll deadline driven, are actioned in a timely fashion, escalating any issues where necessary.

Essential requirements

To excel in this role, you will need to:

• Have experience of prioritising and handling a large, varied workload to tight deadlines.
• A demonstrable working knowledge of managing fixed term contracts.
• Excellent working knowledge of maternity, parental and shared leave.
• An understanding of operational HR, payroll and pensions policies, processes and procedures.
• Knowledge of employment legislation and best practice approach to HR processes.
• Have excellent customer service skills and be a confident communicator with the ability to interact with a diverse range of stakeholders.
• Be a team player with a strong work ethic.
• Excellent attention to detail in all correspondence and data entry.
• Be able to work diligently on their own and in a group, exhibiting use of initiative.

This opportunity will suit someone who has experience working in a HR operations environment and enjoys working in a busy team.

Further information

We have two full time roles on a six-month Fixed term Contract. Please note previous applicants need not apply. Interviews will take place week commencing 24th April.

We reserve the right to close the advert prior to the closing date stated should we received a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

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