Receptionist x2

Interview Date:  Tuesday 25 April 2023

Be a part of something inspirational.  

Sport Lancaster has recently undergone an exciting phase of change and development which has opened a wide range of opportunities within an emerging and evolving environment. Joining the team at this stage means you will have the unique opportunity to shape the future of Sport at the university and be a part of something inspirational. 

The University has made significant investment in Sport Lancaster over recent years with the latest phase being a new 8-court badminton sports hall completed in June 2020 and now offering a truly outstanding Sports Facility. 

The Sport Lancaster Team operate a purpose-built Sports Centre, facilitating our 8.5m climbing wall, multi-function Sports Halls, Swimming pool, sauna & steam room, 100 station Technogym Fitness Suite, Squash Courts. We also operate the University’s impressive Outdoor facilities including Rugby Pitches, 3G surfaces, Tennis courts and much more.  

The Sports Centre is owned and managed by the University and is open to students across the UK, University staff and members of the local community. Sport Lancaster also proudly hosts several national events throughout the year.  

Our team pride themselves on their knowledge and experience in their chosen area and are always on hand to guide and advise. We aim to inspire our customers to be physically active by creating a community which enables them to grow stronger, fitter and most importantly, more confident. We cater for all abilities and our facilities are fully accessible to everyone.  

Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, carrying out a variety of reception and administration duties, via computerized booking systems and providing general administrative support to the Sports Centre. You will also assist to monitor the use of the facilities and contribute to the general operation of the service.   

Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers when necessary out of the facility, and being the point of contact for emergency services.   

Please contact Melinda Brookes on m.brookes@lancaster.ac.uk for any informal enquiries in relation to the post. We welcome applications from people in all diversity groups. 

Shift Work  

You will be required to work on a shift-based system, which includes the requirement for you to work early mornings, evenings, weekends, University closure days and bank holidays. 

Please take notice of our shift times below, you must have the ability to arrive at the Sports Centre, ready to start work at the time listed below. Rotas will be shared during the recruitment process. 

Monday – Friday

Early Shifts - 5.30am Start  

Late Shifts – 10.30pm Finish  

Weekends 

Early Shifts – 7.00am Start  

Late Shifts – 6.30pm Finish  

Further details:

• Job Description
• Person Specification

Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.

The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.

We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.