AV & Classroom Support Officer

The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and global health. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice. 

The AV & Classroom Support Team constitutes part of the wider Operations and Support Team, within IT Services.

The AV & Classroom Support Team have overall responsibility for the support, installation, operation, maintenance and upgrade of audio-visual, video-conferencing and multimedia presentation facilities and services in venues across the School (including lecture theatres, classrooms, meeting rooms and teaching laboratories). They also act as service owner for the Zoom service to support hybrid teaching and meeting facilities across LSHTM.

LSHTM is recruiting an Audio Visual and Classroom Support Officer to support our growing AV provision at the School.  This is an excellent opportunity to be involved in support operations and project development.

You will be able to demonstrate substantial knowledge and experience relevant to the post.  Experience supporting a broad range of audio-visual hardware/software, and providing a customer-focused AV service in a complex environment is essential.  You will be expected to work on your own initiative and with a close-knit team, supported by the Audio Visual & Classroom Support Manager.  You should be familiar with video conferencing systems, preferably Zoom.  Experience of AV installation and control systems is desirable.

The post is full time and permanent.

The salary will be on the Professional Services  salary scale Grade 5 in the range £37,531 - £42,875 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at the London School of Hygiene & Tropical Medicine.

Applications should be made on-line via our website at http://jobs.lshtm.ac.uk. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk. Please quote reference PSS-ITS-2023-05.

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential. 

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