AV Support Technician

Join Our Team as a– AV Support Technician

At the University of Reading, we're on a mission to provide exceptional IT/AV support experience to our university community. Our Digital Technology Services (DTS) department is at the heart of this mission, ensuring smooth digital operations across campus. Now, we're looking for a dynamic AV Support Technician to join our team of customer-facing AV support team delivering 2nd Line and 3rd line AV Support. We look after 170+ rooms and lecture theatres and provide AV for conferences, events and hybrid meetings.

What You'll Do:

In this role, you'll be 

• Take ownership of incidents and follow up the status of problems on behalf of the customer and communicate progress in a timely manner
• Monitor the service management system for tickets assigned to the queue and process first-in first-out based on priority
• Perform day-to-day monitoring and routine maintenance on AV equipment to ensure that they are fit for purpose and able to meet the customer demands
• Set up AV equipment in accordance with standard configuration and design
• In conjunction with the User Support team and DTS Business Partners, provide AV support for specific projects and environments
• Operate AV equipment during key events, workshops and conferences
• Some evening and weekend work may be required which overtime will be paid
• Train colleagues and customers to use the AV equipment

Please see the job description and personal specification for further details.

The closing date for submission of applications is 15th  October 2023
Interviews will take place on 23rd October 2023

Informal contact details
Contact role: AV Support Manager
Contact name: Mark Taylor 
Contact phone: 01183786555
Contact email: m.a.taylor@reading.ac.uk

Alternative informal contact details
Contact role: Senior AV Technician
Contact name: Phillip Hallam
Contact phone: 01183788040
Contact email: p.j.hallam@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route.  Applicants should ensure that they are able to meet the points requirement under the PBS. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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