Academic Systems Development and Support Analyst

About the job

Interview date: 05 January 2024

The Academic System Development And Support Analyst will support and contribute to the configuration and development of systems that support the effective administration of the teaching and student related activity. These systems include attendance management, VLE integrations, integrations to the MyEngagement platform and Microsoft Dynamics CRM. The post holder will be responsible for the efficient and effective development, technical support and maintenance of academic systems, ensuring incidents and service requests are proactively managed. The post holder will also lead on system upgrades, patches and improvements that meet the user requirement. The support and configuration of academic systems requires the ability to understand student information management processes and have a good general awareness of effective data and process management. A good technical understanding of databases and SQL as well as knowledge of integration methodologies are essential to this post.

A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. There will be a requirement to attend Campus two days per week. However, subject to this with Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About you

Essential Knowledge; 

• Structured Query Language (SQL)
• Knowledge of enterprise class academic systems e.g., Microsoft Dynamics, VLE
• Database platforms such as Oracle or SQL Server
• Support and development of integrated systems
• integration methodologies such as API’s, database links, XML, JSON and CSV
• PC Office applications

Plus a mixture of skills in the following areas;

• Microsoft Dynamics
• Developing and implementing data migration and data integration scripts
• HTML5/CSS3 and JavaScript
• Knowledge of business processes related to HE
• Knowledge of academic processes

Qualifications

Essential;

• Educated to Degree level or relevant experience demonstrating competence and progression in similar IT related roles

Desirable;

• Oracle PL/SQL Developer Certified Associate or equivalent
• Microsoft Technical Associate (MTA Databases and/or Networking) certification or equivalent
• ITIL Foundation Certified
• PRINCE2 Foundation Certified

Department

The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. 

The teams include:

• Customer Services and Support
• Technology Operations
• Application Services
• Cyber Security
• Change and Relationship Management

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. 

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/

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