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Service Transition Manager

Canterbury Christ Church University

Location: Canterbury Christ Church University, Hybrid
Salary: £44,263 to £54,395 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 7th February 2024
Closes: 4th March 2024
Job Ref: REQ04600
 

Our IT Department is responsible for the design, build and support of the University’s technical infrastructure, back-office and teaching and learning applications, and classroom technology. 

You will be based in Canterbury with opportunities to work from home at least some of the week. The role will provide you with the opportunity to work across our infrastructure, applications, and user technology domains. Your primary role will be to Lead the transition of IT services during their build and go-live stages.

We need someone who can:

  • Plan and coordinate the activities of technical, operational, and business teams during the service build phase to ensure a service’s smooth transition to the production environment.
  • Identify and manage risks to the transition process devising and enacting mitigations or escalating when appropriate.
  • Ensure services are built and transitioned according to their high-level service design, coordinating the detailed design work, and liaising with the IT Technical Design Authority when changes to the high-level design are required.
  • Work with the Service Catalogue manager to ensure services’ records are complete, accurate and updated in a timely fashion.
  • Continually improving the transition process, devising KPIs and reporting on them.

As an IT Service Transition Manager, you will:

  • Have a practical and demonstratable understanding of ITIL and Service Transition.
  • Be logical and methodical, capable of planning and coordinating complex work.
  • Be skilled at building consensus between people with different skillsets and perspectives.
  • Have patience and be diplomatic - skills you have utilised whilst working in. complex technical, and time-pressured business environments.
  • Be a team player, happy to contribute, lead and be led.
  • Have a desire to add value, and to continually improve processes.

If you have the skills and experience we are looking for, this is a great chance to develop your career in a unique environment that offers excellent training, support and benefits.

Flexible Working

We are committed to supporting flexible methods of working wherever possible.  Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.

#yourCCCU

Start date for applications: 5th of February
Closing date for applications: 4th of March
Interviews are to be held: To be confirmed shortly after closing

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