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Reach Out Tech Bar Front of House Team Leader

University of Glasgow - Information Services

Location: Glasgow
Salary: £32,332 to £36,024 UofG Grade 6, per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 19th February 2024
Closes: 4th March 2024
Job Ref: 138689

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

As a Reach Out Tech Bar Front of House Team Leader you will be responsible for the implementation of the Reach Out Tech Bar, ensuring the university community has in-person access to a wide range of IT services and support. You will ensure day-to-day management and delivery of a first-class customer service to all users of the Reach Out IT helpdesk, in person and digitally, as part of the wider Reach Out team.

Furthermore, you will be responsible for the effective delivery of frontline IT helpdesk services and online support, using detailed knowledge and experience to supervise and support the team to deliver service aims.

Apply online by clicking the 'Apply' button, above.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

  1. A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
  2. An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
  3. A flexible approach to working.
  4. A commitment to support your health and wellbeing https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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