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Departmental Senior Student Adviser

London School of Economics and Political Science - Academic Registrar’s Division – Student Services

Location: London
Salary: £40,229 to £48,456 pa inclusive with potential to progress to £52,095 pa inclusive of London allowance
Hours: Full Time
Contract Type: Permanent
Placed On: 20th February 2024
Closes: 5th March 2024

LSE is committed to building a diverse, equitable and truly inclusive university

Departmental Senior Student Adviser (Up to 4 posts)

The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world, with a global reach and an international student intake. Student Services plays a central role in LSE’s central administration and our Student Service Centre (SSC), where the post is based, offers mission critical functions that are fundamental to the student experience and educational journey.

You will be committed to providing an outstanding level of student-focused service.  You will be a highly motivated, effective, and experienced academic administrator with excellent advice and guidance skills. You will apply our ethos of continuous improvement and ensure that we continue to provide an excellent service across all areas.  

This a new service to LSE. Departmental Senior Student Advisers will support the Head of Departmental Advice Management in developing the strategy for centralised taught student advice management at LSE.  As your primary role, you will be responsible for delivering excellent pastoral, procedural and wellbeing advice to students, signposting to specialist services/teams when appropriate.  You will complement, and add to, academic departments’ existing Academic Mentor advice landscape, ensuring a consistent advice and support approach.  You will contribute to ensuring that the Team follows best professional and sector practice as well as contributing to the development of informative operational metrics to inform the continual improvement of services.

Candidates should have significant experience of providing student advice, support and casework management and a proven ability to use initiative and judgement to solve day to day issues and potentially complex problems with flexibility, timeliness and sensitivity.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the 'Apply' button. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email l.corns@lse.ac.uk.

The closing date for receipt of applications is 5 March 2024 (23.59 UK time). Regrettably, we are unable to accept any late applications.

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