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Accommodation Advisor

UCL - Accommodation

Location: London, Hybrid
Salary: £30,138 to £33,759
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd February 2024
Closes: 7th March 2024
Job Ref: B01-04163

About us

UCL is a radically different university. Founded in 1826 in the heart of London we are a multidisciplinary university, with more than 16,000 staff and 50,000 students from over 150 countries. We were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. UCL is a diverse community with the freedom and courage to challenge, to question and to think differently.

UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London’s most desirable neighbourhoods. We also have Halls in Camden and Victoria – exciting areas with their own quirks and treasures.

Despite London’s expensive property market and the pressure on student accommodation, UCL’s prices are kept as low as possible and are amongst the cheapest in the area. The team also works hard to enhance the experience of every student staying with us. We believe it’s everyone’s role in the team to help ensure that every resident in UCL Accommodation feels at home. We’re striving to provide every student with an experience as befits one of the world’s greatest universities in one of the most exciting cities on earth.

About the role

We are recruiting an Accommodation Advisor to join our fantastic team. They will be responsible for providing a "meet and greet" front-of-house service as well as supporting all back office functions, and providing administration support on one designated site. Additional responsibilities include supporting open days, intake days, and departures as well as assisting day-to-day visitors, students, and external contacts. The successful candidate will provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained and act as a role model for excellent service delivery.

About you

To be successful in this role you will ned to have previous experience working in a customer facing role and excellent customer service skills. Experience working within student accommodation would be advantageous, as would experience working in a customer facing hospitality or property role.

Accommodation Advisors are required to provide cover between the hours of 8am-7pm, Monday-Friday and 9am-5pm Saturday. Working with your line manager, you will decide on a shift pattern within these times.

Summer period hours will be worked on a rota of five days in seven including weekends (9am - 5pm). A more detailed job description and person specification can be accessed in the attached document.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits including 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days), please see our website for more information.

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