Back to search results
Header Image

Head of Student Services

Cambridge Education Group

Who are we looking for?

We have an exciting opportunity for a new Head of Student Services to join our brand-new London Study Centre team. As this is a new team, the candidate will have a great opportunity to join and lead the student support & services team, in partnership with the University of Hull.

The role is on a full-time, permanent basis, with the location in London, United Kingdom. 

The Head of Student Services will lead on Student Services, working alongside the University of Hull’s London Study Centre’s Academic, and Leadership teams as well as Central Cambridge Education Group (CEG) and University of Hull (UoH) central teams. Working with the London Study Centre Leadership team there will be opportunity to present and deliver new initiatives, evolve existing processes, and ensure that student progress is accurately tracked and recorded.

This role would be a great fit if you have previous experience in the higher education sector in a similar or related position(s) or relevant experience in another sector, in either case demonstrating development through involvement in a series of progressively demanding work roles.

The key objectives of the role are to lead on all aspects of student services in the London Study Centre to ensure that academic and student data is collected and managed to relevant internal and external standards. Whilst assisting the Centre Leadership team in managing the administrative systems and resources to ensure compliance with procedures, policies, and requirements of CEG and any external bodies e.g., UoH teams, the relevant academic authorities and relevant immigration agencies.

Key responsibilities:

  • To lead, manage and contribute to the academic and student service provision, with a view to constantly improving the student experience.
  • To support and deliver enrolment and induction for new and returning students to the highest standards whilst adhering to university partner processes and policy including late enrolment.
  • Being the London lead and designated senior staff of escalation of complex student cases and working closely with wider teams including Operations, Facilities, and other university student support teams.
  • To implement new systems processes in improving the learner journey including but not limited to service levels for all student facing provisions including a triage service to wider Student Engagement, Library and Welfare support.
  • To assist the Centre Leadership team in ensuring that systems and procedures are in place for the maintenance of accurate records on all aspects of the delivery and management of London Study Centre programmes.
  • To roll out and support new initiatives at the London Centre as part of the wider University whilst working collaboratively with dedicated university teams.
  • To manage, motivate, appraise, and develop relevant staff to achieve both their objectives and their full personal potential.

Requirements & experience we look for:

Experience

  • Experience in a similar or related position(s) in higher education
  • An understanding of Higher Education and the needs and requirements of International Students
  • Experience of the development and review of information system processes and procedures
  • Experience of producing routine and bespoke data reports to external deadlines
  • Experience in the creation and delivery of reports to a senior level

Skills

  • The successful applicant will be fluent in the native language of the centre location and English
  • Demonstrate cultural awareness and understanding
  • A commitment to teamwork and an ability to allocate resources effectively and efficiently, both human and physical
  • An ability to motivate, coach and develop administrative team members
  • Confidence in presenting and manipulating data in Excel
  • Planning and organisational skills and an ability to take initiative within a customer orientated environment, in line with the relevant policies and procedures
  • A record of attention to detail
  • Excellent interpersonal, communication and presentation skills, in English and the native language of the centre location

What does Cambridge Education Group do?

Whether students choose to study at one of our centres with ONCAMPUS or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities,  and the personal service our students deserve. Our students are central to everything that we do.

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

About our partnership with the University of Hull

The University of Hull London Study Centre is an exciting new HE centre launching in 2023.  The centre will be based in Bloomsbury, on historic Gower Street.  The centre will offer a range of postgraduate programmes, with an initial portfolio of 3 degrees offered at launch. 

The University of Hull London Study Centre is a partnership between the University of Hull and Cambridge Education Group.  Academic delivery staff are employed by Cambridge Education Group and have access to a wide range of support and development from the University of Hull.

The University of Hull has been changing the way people think for 90 years. Our motto, Lampada Ferens, translates as ‘carrying the light of learning’, and over the years, we’ve shared that light with thousands of people from across the world.  As England’s 14th-oldest university, we have a proud heritage of academic excellence, and a history of creating and inspiring life-changing research. And we have no plans to stop helping to build a better world.  The University of Hull has achieved the highly valued TEF Gold standard for its teaching.  The university’s Business School holds AMBA and AACSB accreditation.

Why will you love working here?

Working with our team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

  • Private Medical Insurance
  • Life Assurance cover
  • Perkbox (includes hundreds of discounts)
  • Salary sacrifice car leasing Scheme from Tusker
  • Salary sacrifice Cycle to Work scheme
  • Salary sacrifice Technology Purchasing Scheme
  • Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
  • Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off) 

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays. 

Location: University of Hull, Kingston upon Hull, Hybrid
Salary: £42,750 to £49,500
Hours: Full Time
Contract Type: Permanent
Placed On: 1st March 2024
Closes: 13th March 2024
Job Ref: UFPRQ000926
   
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Show all jobs for Cambridge Education Group …
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge