Programme Administrator

Would you like to join a thriving community of people dedicated to supporting students to flourish and achieve at University? If you have good organisational skills, strong attention to detail and enjoy working with clear processes as part of a team, this is a perfect role for you, whether early in your career, returning to work after a break or switching from another career path. Previous experience in Higher Education administration is not required, as full training on systems and processes will be given.

This role is to be part of a team delivering high quality and comprehensive administrative support to students and teaching staff, right from enrolment through to receiving their results. Your role is key in the operational delivery of their teaching and assessment. You will work closely with your managers and academic colleagues to ensure our students are provided with the best and smoothest possible service throughout their time at the University.

The job description of the role describes the full range of activities and opportunities for you to be involved in as well as the benefits of our friendly and dynamic working environment at the University.  

Any information provided in this application form must be in your own words and not generated using Artificial Intelligence (AI) tools e.g., ChatGPT.

To enable the panel to make a decision on your application, please ensure you complete the supporting statement (minimum 400 words) and assessment form. You should provide relevant examples demonstrating your experience relating to the job description and person specification and give details of why you are interested in this role.

You will have:

• Previous experience in a busy administrative role with high levels of data management.
• Ability to contribute to setting up and maintaining effective systems and procedures.
• Good organisational and IT skills including high levels of experience of working with databases to maintain and retrieve data.
• A strong focus on attention to detail and maintaining accuracy.
• A strong commitment to the provision of an excellent customer service with the ability to proactively suggest improvements.
• The ability to develop and sustain collaborative and effective working relationships with a range of colleagues and be passionate about delivering excellent customer service to them.
• Excellent communication, negotiation and interpersonal skills, with the ability to show empathy and sensitivity when required.

Closing date  - 2nd April 2024
Interview date - 12th April 2024

Informal contact details
Contact role: Programme Manager
Contact name: Clare Boyes                                               
Contact phone: 0118 378 2618 
Contact email: c.a.boyes@reading.ac.uk

Alternative informal contact details
Contact role: Programme Manager
Contact name: Rhian Walker
Contact phone: 0118 378 7827
Contact email: r.s.walker@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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