Student Support Coordinator

We are looking for a talented individual to provide maternity cover for our Student Support Co-ordinator role in the JJT Support Centre. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day-to-day advice and support service to students at the front of house in the new Support Centres.

Role Purpose
You will deliver a comprehensive support and advice service to UG and PGT students as well as work with senior / personal tutors. You will be the first port of call for all student enquiries/ advice, irrespective of whether they are programme related, general or require signposting to/ working with central/ academic support. You will provide advice and support face to face and through a range of media, like telephone, email, Student Portal, RISIS, etc. You will also contribute and participate in student facing school activities like induction, enrolment and enhancement week.

About You
We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills.

You are highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters.

You have excellent communication skills and the ability to write and produce accurate and easy to digest content for consumption by students using student portal and other platforms.

You have a strong focus on attention to detail and high quality output.

Please ensure you write a full and informative cover statement within the additional information section. Give evidence of your experiences relating to the job description and personal specification (available on the university's website, accessed by the 'Apply' button) and give details of why you are interested in this role.

Do not email your CV, please fill in application form online.

Closing date: 10th May 2024.
Interviews will be held on Monday 20th May 2024.

Informal Contact Details
Contact role: Student Advice and Support Manager
Contact name: Louise Coe
Contact phone: 0118 378 6545
Contact email: l.coe@reading.ac.uk

Alternative Informal Contact Details
Contact role: Student Advice and Support Manager
Contact name: Emma Lewsey
Contact phone: 0118 378 6810
Contact email: e.l.lewsey@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Advert information