Client Services Administrator

Location: West Cambridge Site

We have an exciting opportunity for a personable and effective administrator to work in the newly restructured Client Services function of the Queen's Veterinary School Hospital (QVSH).

The Client Service Administrator is the first point of contact at the Small Animal Hospital, aiming to give first-class customer service by rotating between front desk and telephone to provide all front-of-house services; thus, a friendly, calm, and confident communicator is required. You will be responsible for receiving incoming calls and emails, processing payments, booking appointments, and liaising with clients, referring veterinary practices, QVSH clinicians, nurses and students. You should have experience of working in a busy administrative role, have excellent customer care skills, be numerate, accurate and have an eye for detail.

You must be efficient and experienced in Microsoft Office packages and have the ability to establish professional and effective working relationships with the wider team.

Excellent organisation skills, attention to detail and flexibility are all essential parts of the role. 

To apply online for this vacancy and to view further information about the role, please visit :

http://www.jobs.cam.ac.uk/job/43941.

Closing date for applications: Wednesday, 8 May 2024

Applications will be monitored regularly, and we may contact candidates prior to the closing date.  We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

For informal enquiries please contact the Clinical HR Team, by email on: qvsh.hr@vet.cam.ac.uk  

Please quote reference PP39383 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Advert information