Deputy Customer Service Manager

About the role

The Science Library Customer Service Team are responsible for providing help and support for our students and visitors and for ensuring that the library environment is safe and in good order.
The successful applicant will be responsible for the provision and development of excellent customer service across the Science Library, monitoring and responding to customer surveys and feedback. The role will involve you line managing a team of library assistants and delivering staff training. Duties will also include timetabling, and responding to a wide range of enquires in person and online. You will also support the Science Library Customer Service Manager by attending meetings and managing the service in their absence. This is a 0.6 FTE role salary £42,099 per annum pro rata.

About you

We are looking for candidates who have significant experience and skills: strong customer service ethos with experience of working in a library or related setting, user experience or customer service-focused role. You will be expected to have excellent IT, communication line management and interpersonal skills. This role is an on-campus role and is not suitable for remote working.
The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications. Interviews will be held on-site at the Science Library. A job description and person specification can be accessed from the link at the bottom of this page.

Further details

To apply, please provide:
• An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
• A supporting statement, showing how yo ur skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.
If you have any queries about the role or have any queries about the application process, please contact lccos-, quoting the job title and reference number.
Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/

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