Enquiries Coordinator

The Role and the Department

The Enquiries Coordinator will promote and market the University to prospective students and their advisers through the management of enquiries and by working collaboratively with stakeholders across the University. The post holder will have particular responsibility for developing relationships with key stakeholders, especially those delivering strategic priorities such as internationalisation and widening access, and ensuring that enquiries systems and processes are supporting these activities. They will provide expert information, advice and guidance in specific areas and deliver training for the team of Enquiries Administrators and other colleagues. They will conduct trend analysis to anticipate an d react to peaks of enquiries activity. The post holder will also support the development and continuous improvement of the service delivery and provide first-level cover for the Enquiries Manager and Enquiries Assistant Manager in their absence.  

The post-holder will develop, maintain, and use a Knowledge Base of common enquiry topics, and develop knowledge of Admissions processes and student experience offered by Durham University.  

This post requires the holder to represent the University to global audiences and maintain a professional manner in sometimes challenging situations.   

SRA has adopted a hybrid working model, with staff currently working a minimum of 40% of their time per week on-campus or attending external events, and for the rest of their working time having the option of working from home.  

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