Enquiries Assistant

The role

We are looking to recruit an Enquiries Assistant within our forward thinking, well established Enquiries Team of 13, here at one of the leading Universities in the UK; University of Bristol. 

Acting as the first point of contact for all prospective students and their influencers, the Enquiries Team is responsible for inbound enquiry management and outbound communications between the University and enquirers, applicants, and their influencers, in respect of a wide-range of undergraduate courses and postgraduate programmes. In addition to this, you will be integral in building relationships with prospective students and supporting the conversion of enquirers through the application process.

What will you be doing?

• Build relationships with prospective students, supporting the conversion of enquirers through the application process.
• Manage and respond to enquiries in a timely manner using Microsoft Dynamics.
• Plan and implement virtual communications channels with enquirers.
• Providing support, representing the University at open days and acting as an ambassador for the University.
• Contribute to the implementation of new enquiries systems.
• Ensure all enquiries are accurately monitored and recorded.

You should apply if

• You’re dedicated to providing excellent customer service to applicants and their influencers (teachers, parents and carers).
• You’re comfortable working in a fast-paced environment and can grasp and retain new information and systems quickly.
• You have the ability to convey complex information in an understandable way.
• You’re highly organised, able to prioritise and can manage a number of different tasks at the same time.
• You’re a team-player who’s willing to lend a hand if a colleague needs help with a challenging enquiry.
• You work well under pressure.

Desirable:

• Previous experience working within a University (or educational) setting.
• Knowledge and understanding of recruitment and admissions within a university context.
• You’ve worked in a marketing, recruitment or customer service environment.
• Proven experience communicating using social network channels.
• Knowledge of new media platforms.
• A good working knowledge of University systems such as SITS and a CRM such as MS Dynamics.

Why should you apply for this role?

• We are one of the most popular and successful universities in the UK
• We are ranked 61^st in the QS World University Rankings
• We are the 3^rd largest employer in Bristol
• We are rated 4.2 / 5 stars on Indeed & 3 / 5 stars on Glassdoor
• Hybrid working – 3 days in the office (Mon, Tues, Weds) & 2 days from home (Thurs & Fri)
• We offer competitive pay and rewards, generous pension scheme, generous leave entitlements (38 days), development opportunities, and wellbeing initiatives

For more details, please see the link to the detailed job description below.

Additional information

Contract type: Open ended

Work pattern: Part-time, 17.5 hours per week

Grade: F

Salary: £26,444-£29,605 per annum, pro rata

For informal queries, please contact Bethany Hamilton, Enquiries Officer, b.hamilton@bristol.ac.uk

This advert will close at 23:59 GMT on 30/04/2024. 

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values. 

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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