Facilities Technician

Contract: 12 months fixed-term, Shift pattern applicable, one week early (06:00 -14:00), one week late(12:00 - 20:00),

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Responsible for maintaining, fixing and improving our building and equipment, You will be responsible for completing reactive and preventive work across the Cambridge Campus.

About the role 

As a Facilities Technician you will be at the heart of the action, working in a fast paced environment collaborating with other teams constantly.

You will have the opportunity to progress and grow in your career, learning new skills and expanding on current skills. There are opportunities to complete wide varieties of trainings like PAT testing, IOSH Managing Safely and First Aid. To be successful in this role you will require great customer service skills, a keen eye for detail, sound IT skills and adaptability.

What you will be doing

• Complete planned preventative maintenance and record on CMMS system
• Respond to reactive helpdesk tickets and close within the agreed time frame.
• Identify defects that arise whilst completing PPMs and Reactive works
• Ensure helpdesk calls and general building works are prioritised and proactively managed to ensure minimum downtime, including carrying out work in a safe and effective manner, while complying with Group policies and statutory requirements.
• Undertake rectifications populated from Workplace Inspections, record actions on the Helpdesk.
• Supervise and collaborate with external contractors as required, ensuring all relevant information and work permits are checked, site inductions are completed, and correct paperwork is completed in line with Group Policies and statutory requirements before being handed over to the Premises Administration Team.
• Liaise and work with management on projects to ensure office furniture moves carried out efficiently to minimise business disruptions and costs, keeping storage areas clean and correctly stocked up.
• Support with operational projects on an adhoc basis
• Providing a consistently high level of customer service through Front of House Services in line with business agreed SLAs.
• Ensuring all room services are managed including room set up, daily checks, restocking and fault investigation of rooms and equipment (both IT and non-IT) to support business and customers' needs, including recording and escalating issues as required.

About you

The successful candidate will have a ‘can do' attitude; committed and motivated to provide 100% customer satisfaction. They will have confidence in their approach to tasks and will take full pride in their personal appearance.

• IT Skills - Microsoft Office/ Internet
• High Attention to detail

Experience in facilities, previous work in a customer service, concierge, or support service environment. Although not essential an NVQ L2 in Customer Service and First Aid qualification are advantageous.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue potential? Apply now. 

We review applications on an ongoing basis, with a closing date for all application being Sunday 28 April 2024 and interviews are scheduled to take place on the week commencing 29 April 2024.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Sponsorship - Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”

Why join us?

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. 

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. 

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different.