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Head of Student Cases

University of Wales, Trinity Saint David

Carmarthen campus base, but should be able and prepared to work at home, and at other locations as necessary

ABOUT US

The University of Wales Trinity Saint David (UWTSD) is a student-centred university, dedicated to ensuring students from diverse backgrounds develop the academic knowledge and practical skills to thrive.

We offer innovative teaching, state-of-the-art equipment, and superb support across a wide range of learning locations and courses. 

The Academic Office is looking for a Head of Student Cases to lead the Student Case team based at our Carmarthen campus on a full-time, permanent basis, working 37 hours per week.

THE ROLE

The postholder will lead the University’s Student Cases team within the Academic Office. The team is responsible for the operational delivery and effective implementation of University’s Student Facing Policy Framework, which includes policies and procedures related to student discipline (including bullying, harassment and sexual misconduct), fitness to practice/study, student complaints, academic appeals, academic misconduct and extenuating circumstances.

The postholder will be up-to-date with statutory, legal and sector-wide developments as they relate to student conduct (e.g. in relation to disabled students, or in relation to cases that are also part of criminal proceedings) and work with senior staff in the Academic Office and across the University to develop and update the Student Facing policy and procedural framework and to ensure that it is implemented appropriately.

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

ABOUT YOU

To be considered for this role you will need:

  • An Honours degree
  • Training undertaken in relation to one or more of the following: harassment and bullying, sexual misconduct, mental health, conflict resolution, mediation data protection
  • Previous experience of working within a regulatory framework and a sound knowledge of current HE issues affecting students
  • Comprehensive experience of complaint and appeals handling and/or serious cases
  • Significant experience in completing sensitive investigations and drafting complex investigative reports
  • Experience of supporting case panels or equivalent (e.g. committees)
  • Ability to apply and follow procedures appropriately and work within a strong legal framework
  • Sound knowledge of the relevant legislation (e.g. Equality Act)
  • Good interpersonal and communication skills with the ability to communicate effectively and transparently to a diverse range of people
  • Ability to demonstrate effective organisational and planning skills to meet deadlines
  • Excellent IT skills
  • Demonstrates a strong commitment to conflict resolution and has a balanced and grounded view
  • Diplomacy and sensitivity; an ability to navigate complex situations and differing viewpoints confidentially and professionally
  • Demonstrates self-motivation and ability to work unsupervised
  • Demonstrates respect for vulnerable individuals
  • Able to work as part of a team and in partnership with others

It is also desirable to have:

  • Experience line managing staff
  • Ability to communicate through the medium of Welsh – oral and written

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

BENEFITS

Annual leave entitlement is 35 days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

  • Competitive pay and pay progression
  • Generous annual leave allowance including Christmas/New Year closure
  • Pension scheme membership from USS to provide benefits for you and your family
  • Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
  • Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
  • Career and development opportunities, including support to gain further qualifications
  • Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
  • Travel schemes, including the cycle to work scheme.

So, if you feel you could thrive and make an impact in this role please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Note your correspondence language will be determined by the language you apply in. To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen. 

Closing date: 31st May 2024, 11:59 pm

Location: Carmarthen
Salary: £46,974 to £56,021 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 17th May 2024
Closes: 31st May 2024
Job Ref: 51310
   
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