Head of Student Support

About University Academy 92 (UA92)

UA92 is a pioneering higher education institution dedicated to preparing students for successful career. Located in the vibrant city of Manchester, we offer innovative programs that blend academic theory with practical experience, ensuring our graduates are ready to excel in today's competitive job market. We are committed to providing an exceptional student experience, fostering growth, and ensuring every individual feels supported in their educational journey.

Role Overview:

As the Head of Student Support, you will lead a dedicated team responsible for delivering comprehensive support services to our diverse student body. Reporting to the Chief of Strategy and Student Life, you will oversee the development and implementation of policies and processes to enhance student well-being, inclusivity, and safety.

Key Responsibilities:

• Act as the Designated Safeguarding and Prevent Lead, ensuring compliance with all safeguarding policies and procedures.
• Lead the growth and development of UA92’s student support services, aligning with organizational values and sector guidance.
• Develop and implement policies related to disability and inclusion, mental health, and sexual violence prevention.
• Organize pastoral and cultural events to promote student belonging, safety, and resilience.
• Collaborate with academic and professional staff to ensure holistic student well-being strategies.
• Monitor and report on key performance indicators for student support services.
• Manage allocated budgets and staffing effectively.
• Engage with external networks in the higher education sector to stay informed and influence student support practices.

Qualifications and Experience:

• Level 3 Safeguarding qualification or willingness to achieve one
• Experience of managing and implementing effective safeguarding procedures and practices in a HE context, and leading on decision making and practical response to safeguarding matters
• Significant experience in leading student support services in Further or Higher Education settings.
• Knowledge of relevant legislation and policies regarding disability support and student well-being.
• Expertise in developing and implementing policies for mental health and suicide prevention.
• Strong communication, crisis management, and interpersonal skills.
• Ability to work collaboratively and autonomously in a fast-paced environment.
• Commitment to equality, diversity, and the safeguarding of students.

What we offer:

• An empowering and agile working culture, enabling you to live your lifestyle, fuel your passions and do your best work
• A competitive salary
• 35 days of annual leave (including bank holidays) + 2 weeks paid leave over Christmas and New Years
• Birthday Leave, our gift to you!
• Comprehensive Medical Insurance with Aviva
• Annual Eye Care and Glasses Voucher with Specsavers
• Comprehensive Life Insurance with AIG
• Generous Pension Scheme
• UA92 in the Community (three paid days leave for community/charity activity annually)
• Cycle to Work Scheme

For more about UA92 and all current and future job vacancies, you can visit www.ua92.ac.uk. 

UA92 values diversity and is committed to equal opportunities. We welcome applications from all sections of the community.

For any informal chats to contact Gareth Smith – Gareth.smith@ua92.ac.uk.

Interviews will be held on 1st July 2024.